Hi, this is GM Vertikal
The disconnection from the server could be caused by many issues that are out of our control. For example, THE SOCKET WAS CLOSED error is the result of the TCP protocol closing the connection as it deems the connection unreliable. This usually is the result of the protocol having to resend the same packet several times in a row without success and unfortunately can happen very quickly for a variety of reasons, reaching from interference on a wireless network or a squeezed network cable to a router experiencing issues of some sort outside of the jurisdiction of ours or your ISP's circle of influence.
Any issues within our own hardware that could cause this would be caught quickly by our monitoring and affect any player whose connection goes over that part of our networking hardware at the time and thus affect a large player base at the same time. If everything on your ISP's end is fine as well, then I fear the root cause for those issues lies on other hops along the route. If you have access to a VPN service that allows you to connect via other servers in the world, it can help checking whether or not those connection losses still appear when going through this different route.
Unfortunately I'm unable to provide you with any reimbursement as the potential gains are not eligible for reimbursement according to the Item 1.6 of EVE Online Reimbursement Policy.
As it took us longer to get back to you than it is required by our standards, I've now added 10 free days of game time to your account as a compensation for delay.
Best Regards,
GM Vertikal
CCP Customer Support | EVE Online | DUST 514 | EVE Valkyrie
요약. 데드털다가 소켓 클로즈나면서 팅겨서 데드가 사라짐.
근데 2계정으로 털고있었는데 게이트 먼저 탄 계정만 팅기고 나머지 계정은 멀쩡했음
그래서. 이거 내 인터넷이나 컴 문제가 아닌거 같다. 뭔가 버그가 있거나 너희 서버 문제인거 같으니 조사해서 보상 해줄 수 있으면 해달라.
페티션 보냈었음. 근데 한참 2주넘게 답변도 없길래. 이넘들 일 안하나 하고 반포기 상태. (사실 첨에 보낼때도 줘도그만 안줘도그만 )
내용에 주저리주저리. 어쩌구 저쩌구. 네트웤강의 하다가. 약관상 보상 못해주겠음!
하지만! 답변이 좀 늦었던거 같으니 10일 계정 넣어줄게! 츤츤! 딱히 보상을 해주고 싶었던건 아니야!
ㄱㅇㄷ