Hello Sundial,
We are contacting you regarding the restrictions on your Dark Souls account.
There are some good news and some bad news.
Bad news first: I have examined your account and it seems that it was restricted because the character penduler was flagged for invalid game data on the 14.04.2020.
Don't worry, the good news is that your ban is not permanent! There are two things that you need to do to remove the restrictions:
1 - First, you have to remove the character penduler.
2 - Second, when your account is clean, you will have to play as you normally do and of course to make sure you don't use any cheats or external software.
If for some reason your account is not unbanned one month after the removal of all illegal content, please contact us again and we will assist you further.
If you have any other questions, we will be happy to answer them.
Best wishes,

PS : you can reply directly to this email to continue our conversation.

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Victor

Customer Support Representative



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