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Thank you for reaching out to us. I’m contacting you back regarding your request for status verification of your Dark Souls II account.

 

I have examined your account and it looks like it was restricted on 09/12/2020.

 

Unfortunately we are unable to see the exact reason or which characters were flagged, and the only way to make sure no additional restrictions are put in the future is to delete all of your characters.

 

It might be enough to remove only the characters that were active around the time you got the restriction, but it's a risk, considering that if your account gets a new restriction, it might become permanent.

 

Once you have confirmed the successful deletion of the characters, I will remove the restriction.

 

While waiting for your response, our team remains at your disposal at any time.

 

All the best,


PS : you can reply directly to this email to continue our conversation.



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