Hello,

Thank you for reaching out to us. We are contacting you regarding the restrictions on your Dark Souls account. There are some good news and some bad news.

Bad news first: I have examined your account and it seems that it was restricted because the character LostGray was flagged between 09/08/2021 and 27/08/2021, specifically for invalid data.

Don't worry, the good news is that your ban is not permanent! There are two things that you need to do to remove the restrictions:

1 - First, you have to remove any illegal content that you have acquired. In your case, this means removing the character LostGray.

2 - Second, when your account is clean, you will have to wait at least 10 days, counting from the moment that the illegal content is deleted.

We ask you to delete all illegal content mentioned above and to send us a confirmation once your account is clean.

Following your confirmation, we will keep an eye on your account and notify you when the restrictions are lifted. Please keep in mind that if you use any mods or third party software in the future, the next restrictions might be permanent.

If you have any other questions, we will be happy to answer them.
Best wishes,

PS : you can reply directly to this email to continue our conversation.







이렇게 나왔는데 그러니까 대충 세이브 지우고 게임 다시 시작하면 된다는 거임? 근데 그 다음에는 어케하냐