Hello,We’re reaching out due to recent developments affecting the fulfillment of FormD enclosures for our customers, including yours.Over the past few months, the price of aluminum has surged nearly 40%. During this time, FormD placed production orders with our manufacturing partners early, insulating our customers from these price increases. However, in response to the climbing cost, some of our manufacturers have withheld our orders – contrary to our agreements – in an attempt to re-negotiate higher prices. Their goal is to extract more money, or to simply flip our material for easy profit.We’re deeply frustrated by this, as we’re as eager as our customers to get the enclosures on desks, especially during this challenging year. However, our status as a small-scale indie brand means we have few options in the short term, beyond attempting good-faith negotiations and seeking alternative manufacturing arrangements. In addition, while we don't expect the premium on aluminum to last forever, the cost increases are significant for any production we might perform in the near future.So what's the bottom line?1. FormD will be delaying the fulfillment of orders for the moment, while we determine the best next steps for our customers.2. We expect to raise the price of future orders of our enclosures, at least until material costs stabilize.3. Preorder will be less in quantity and closer to the shipping date, the same way it was done in July and August this year.To provide some context, T1 batches were selling out in less one minute during July and August, to the frustration of many, and scalpers were starting to appear. People voiced their complaints on the internet forums and our inbox. As a relief measure, we allowed preorders with later dates. However, in light of the current environment, it would be irresposible to continue to do so.What does this mean for you?For customers who've placed a pre-order for an enclosure to date, we are offering two options:1. Keep your order at the original price, and be first in line to receive an enclosure once we’ve resolved these manufacturing issues.2. Cancel your order for a full refund, with FormD covering all merchant, payment processing, and other fees. Although we’ll take a significant financial hit for every cancelled order, we’re offering this option because we believe it’s the right thing to do given the circumstances.While we won’t be able to insulate FormD from rising aluminum prices, we’re determined to protect customers like you, who've invested in our efforts by pre-ordering.What do you need to do next?If you would like to keep your order with us, no action is required, as we'll be in close communication with all customers.Alternatively, if you would like to request a refund, please contact us at support@formdworks.com with your order number and email address to do so.We're sorry to be the bearer of this disappointing news, but remain as grateful as ever for your support. We're working fervently to get these issues resolved, look forward to fulfilling every order, ASAP.Best,


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