Dear Customer, 

Thank you for your continued support of Good Smile Company products. 

This is in response to your inquiry regarding the product. 

We wonder if you could let us know the name of retail store or internet shopping site which you bought the item. 
Also please let us know arrival date.

And submit the proof that verifies your purchase, such as receipt. 
Please provide us the invoice/order history which we can see it was a brand new and unopened product. 

There is also needed the images of the whole figure and front/back side of the box, especially inspections on the back side, lower half part of the packaging. 
It would help us understand well in order to solve your issue immediately. 
We will examine your issue as soon as you provide them. 

Please get back to us at your earliest convenience so that we may offer further assistance. 
■Place of Purchase: 
■Date of Purchase: 
■Proof of Purchase (image): 
■Arrival Date:
■Image of Whole Figure:
■Image of Packaging (front): 
■Image of Packaging (back): 
■Image of Packaging (back: lower half part): 

Thank you for your cooperation and understanding.

Regards, 
Good Smile Company Customer Support 
/c


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Year End Holiday Dates
29th December 2018 (Sat) - 6th January 2019 (Sun) (Japan Time)

Good Smile Company Customer Support via both phone and mail will not be available after the morning of the 28th December.
We apologize for any inconvenience this may cause.

Good Smile Company Customer Support
Web Form: http://support.goodsmile.info/en/inquiry/
Email: support@goodsmile.jp


Any inquiries received by the Good Smile Company Support Team or the GOODSMILE ONLINE SHOP during the holiday period above will be answered in order of receipt from Friday the 7th January 2019. Once again we apologize for any inconvenience this may cause you.

We wish all of our fans a Merry Christmas and a Happy New Year!


이렇게 왓는데 사진 첨부같은거 어케 함?
메일 보낼때 첨부파일로 넣는게 아니라 ■Proof of Purchase (image): 여기 뒤에 사진을 붙이면 되는거임?